Job Introduction
Medical Receptionist
Do you have customer service and administration experience? We are looking for a Medical Receptionist who will provide the first point of contact for our patients and visitors. You will liaise patients, staff, healthcare professionals and outside agencies in a professional, calm and approachable manner.
Salary: £24,367.00 pro rata
Contract: Permanent
Location: Crossways, Thornton & Maghull GP Practices
Hours: Various shift patterns and hours available within our opening hours of Monday – Friday 07:45 – 18:30
What will you be doing
- Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required)
- Ensure all patients and visitors are greeted professionally and politely, logging their arrival into the system.
- Support patients who have concerns or require assistance with a positive and flexible approach.
- Ensure that all patients and visitors at reception are greeted professionally their arrival is logged into the clinical computer system to record attendance.
- Manage patient records, facilitate patient records, action requests for prescriptions and manage all incoming mail to the practice, using the clinical systems.
- Assist and direct patients in assessing the appropriate service and/or healthcare professional in a courteous and efficient way.
- Provide operational support to the onsite clinical team
- Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
- Ensure all relevant information is communicated to incoming staff through a robust handover.
- Maintain a professional and empathetic manner with patients, especially those who are vulnerable. Respecting the rights for confidence, privacy, dignity and needs of the patient and colleagues, contributing to a culture of safety and well-being within the practice.
What do I need
- Excellent verbal and written communication skills.
- You will work as a team and independently.
- Good IT skills including all Microsoft package – experience of EMIS is also desirable.
About us –
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What’s on offer?
- £24,367.00 (Pro rata) salary per annum, DOE
- 27 days annual leave (pro rata) – previous NHS service will be taken into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
