Job Introduction
Care Navigator - Bank
Do you have customer service and administration experience? We are looking for a Care Navigator to join our bank team, who will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.
Salary: £12.60 per hour
Location – Litherland Hub
What will you be doing
- Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
- Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
- Provide support to the wider primary Care team and action and follow up calls to other services as required.
- Provide operational support to the onsite practice team and clinical team.
- Record all essential information in a concise and accurate manner using EMIS Web system processes.
- Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
- Respond to circumstances with a positive and flexible approach.
- Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
- Ensure patient confidentiality at all times
- Be familiar with and adhere to PC24 Standard Operating Procedures.
- Be patient focused, ability to show patience, empathy and compassion via the telephone.
What do I need
- Excellent verbal and written communication skills.
- Flexibility to work as a team and independently.
- Great IT skills including all Microsoft package
- Experience of EMIS is essential
- Experience of working in Primary Care practice
- Previous experience in a call handling position
About us –
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What’s on offer?
- £12.60 Ph
- Bank contract, where you can bid for the available shifts that suit you
- NHS pension scheme
- Eligible to apply for blue light card
Come join our proud team
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
