Job Introduction
Do you have experience supporting Operational Management and Leadership teams in a challenging and changing environment? We are looking for an Operational Delivery Partner who will support driving the growth and development of PC24’s services through strategic partnerships and operational excellence. This role focuses on identifying, developing and managing key relationships with stakeholder, including NHS Trusts, GP practices and other healthcare providers.
Salary: £43,126.50 per annum
Location: Wavertree Head office, Liverpool L13 1FB
Contract: 9 months Fixed Term
Hours: Monday - Friday, 9:00am - 17:00pm
What will you be doing:
- Providing operational planning and support to ensure the smooth implementation of new business initiatives and service expansions.
- Developing and implementing operational plans to support business growth, including resource allocation, process optimisation, and performance monitoring.
- Conducting thorough analysis of operational data, workflows, systems and procedures to identify areas for improvement and implementing effective solutions.
- Implementing process changes that increase productivity, reduce costs, or enhance quality.
- Supporting the development of proposals and bids for new contracts, ensuring operational feasibility and alignment with service requirements.
- Overseeing and development of Standard Operating Procedures in conjunction with governance and operations teams.
- Supporting systems and processes to ensure services are effectively implemented and monitored according to agreed policies, procedures and guidelines.
- Organising and facilitating meetings, including preparing agendas, taking notes, and following up on action items.
- Developing and maintaining strong relationships with key stakeholders, including NHS commissioners, GP practices, and other healthcare providers.
- Proactively reviewing Key Performance Indicator standards and implementation of plans to further improve the service whilst identifying best practice, with the support of the Operational Management teams where appropriate.
- Assisting with performance management and capacity planning.
- Ensuring a smooth handover from business mobilisation to the business as usual service delivery teams.
- Supporting the digital transformation team in the delivery and operationalisation of our digital initiatives.
What do I need:
- Effective leadership style with the ability to adapt style around different capabilities and services.
- Ability to analyse complex data and translate into a service delivery context.
- Excellent presentation, business case and report writing skills.
- Excellent communication skills and ability to communicate effectively at all levels.
- Ability to build relationships both internally and externally, using negotiation skills.
- Ability to use Microsoft Office packages and to adapt to systems.
- Full UK Driving Licence
About us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Whilst we hold an NHS Provider License, we are not an NHS Trust and are not listed on the DHSC Provider list.
What’s on offer?
- £43,126.50 per annum.
- 37.5 hours – Monday to Friday (9am-5pm)
- 27 days annual leave (pro rata) – if you have previous NHS service then we will take this into account.
- NHS pension scheme
- NHS car fleet scheme
- NHS home electronics scheme
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
- Colleague events
Come join our proud team!
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
