Job Introduction
Do you have customer service and administration experience? We are looking for a Medical Receptionist to join our bank team, who will provide the first point of contact for our patients and visitors. You will liaise with patients, staff, healthcare professionals and outside agencies in a professional, calm and approachable manner.
Salary: £12.21 per hour
Location: Liverpool and Sefton
What will I be doing?
- Providing a responsive, courteous, calm and efficient service to enable and support patient care.
- Responding to circumstances with a positive and flexible approach, you will ensure patients and visitors at reception are greeted professionally when they arrive and use the clinical computer to record their attendance.
- Opening premises and completing security checks, ensuring all clinical rooms are prepared at the start and end of each day and performing the closure procedure to set alarms and lock premises (as and when required).
- Responding administrative queries and requests from patients that visit the practice, referring these patients to the Primary Care Hub as appropriate.
- Processing any patients repeat prescription requests that are received by the Practice on the clinical system.
- Ensuring patient confidentiality at all times.
- Providing operational support to the onsite clinical team
- Be familiar with and adhere to PC24 Standard Operating Procedures.
- Ensuring all relevant information is communicated to incoming staff through a robust handover.
What do I need?
You will possess excellent verbal and written communication skills and have the ability to work as a team and independently as well as the ability to work flexibly across the week. You will be patient-focussed and be able to main a professional approach at all times. The ability to problem solve and think clearly in pressured situations is also important and experience of working in a healthcare environment would be beneficial but not essential. Good IT skills including all Microsoft packages is essential with experience of EMIS also being desirable.
About Us
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
What's on Offer?
- £12.21 per hour
- Bank contract where you can bid for available shifts that suit you.
- NHS Pension Scheme
- Eligibility to apply for the Blue Light card